Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Contact

Privacy email

support@notewavejackal.click

Privacy phone

+65 8184 8238

Postal address

1, Joo Chiat Rd, Singapore, SG

Privacy contact

Use the contact details below for privacy questions, access requests, or correction requests.

Your Rights

Subject to legal limits, you may ask us to access, correct, or update your personal data, and you may object to or limit certain processing where applicable. If we rely on your consent for a specific activity, you may withdraw that consent for future processing. We may need to verify your identity before acting on a request.

Available rights depend on the nature of the data and the applicable law.

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the data or activity concerned. We will assess the request, respond within a reasonable period, and explain any refusal or limitation where the law allows us to do so. Some records may be retained where we have a legal or operational reason to keep them.

Requests are reviewed case by case and may require supporting information.

Retention

Retention periods depend on the type of record and the reason it was collected. Enquiry and enrolment records are kept for a practical period to manage the course relationship, resolve issues, and meet accounting or legal obligations. When data is no longer needed, we delete it or de-identify it where appropriate.

We keep data only for as long as needed for the relevant purpose or legal requirement.

Policy Changes

Any updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it through the site or other suitable communication channels.

We may revise this notice when our practices, services, or legal obligations change.

Data We Collect

We may collect contact details, enquiry content, level-screening information, enrolment details, timetable preferences, payment-related records, attendance information, course progress notes, and technical data such as device, browser, and usage information. Where users submit a contact form, book by phone, email, or in person, or take part in scheduled lessons and reviews, we process the information provided in that context.

We collect only the information needed for course administration and website operation.

How We Collect Data

We receive personal data from course enquiries, level screening, enrolment, lesson coordination, and communication with us. We also collect limited information through website interactions and basic technical logs used to keep the site secure and functioning. In some cases, we may receive information from a person arranging a private group course or from a payer acting on behalf of a participant.

Most information comes directly from the user, with some technical data generated automatically.

Cookie Types

We may use essential cookies to support core site functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not rely on cookies to collect more information than is reasonably needed for these functions.

We use a small number of cookie categories for site operation and basic analytics.

Cookie Controls

You may block or delete cookies through your browser controls and, where available, device settings. If you disable certain cookies, parts of the site may not remember preferences or function as intended. Browser-based controls do not remove information already processed before the change.

Cookie settings can usually be adjusted in the browser, and some features may be affected if cookies are limited.

Processing purpose

How We Use Data

We process personal data to respond to enquiries, assess starting level, match participants with suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, review progress, handle payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use data to communicate about course changes, materials, and administrative matters connected with participation.

We use personal data only for course delivery, administration, and related operational needs.

Sharing partners

Service Providers

We may share personal data with operational partners that help us run the website, process payments, manage communications, store records, or support scheduling and course administration. These parties are expected to use the data only for the services they provide to us and to protect it appropriately. We do not authorise them to use the data for their own unrelated purposes.

Service providers receive only the information needed to perform their functions.

Legal basis

Legal Disclosures

We may share personal data with regulators, law enforcement, courts, or other public bodies when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security and fraud concerns. We may also disclose information where required to support tax, accounting, or record-keeping duties.

We disclose information to public authorities only where the law requires or permits it.

Contact Details